FOUNDER
For Creative Businesses
This policy explains when a payment made to Founder can be refunded and how to request one.
Subscription payments to Founder are refundable only in the specific situations described in this policy. Outside of these cases, payments are considered final once processed.
If you cancel your subscription within 24–48 hours of payment, you can request a full refund of that payment.
If you were charged twice for the same subscription, or charged by mistake, you can request a refund of the duplicate or incorrect amount.
Send your refund request to our support email with your account details and payment proof. Since payments are currently reviewed manually (Instapay / Vodafone Cash), our team verifies each request before approving it.
Refund requests are reviewed within 14 business days of submission. You will be notified by email once a decision has been made.
Outside of the cases above, payments are non-refundable once the 24–48 hour cancellation window has passed and the account has been used to access paid features.
If you have any questions regarding this Refund Policy, please contact us.
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